Technical Support
Minimize Your Company Downtime
A proactive approach to IT is always better than a reactive one. Your workstations and servers will be proactively monitored for unnatural conditions. When is detected, an alert gets triggered that prompts our technicians to investigate. Combined with a weekly update schedule that’s built around your hours, you’ll have problems fixed before they become problems.
How many dollars every minute of downtime costs a small business.
Tech Support That Fits Your Company
- Unlimited phone, remote, and on-site technical support available when you need it
- Friendly, experienced technicians to help you with any issues
- Access to easy-to-use service web portal
- Support and protection for infrastructure, workstations, and servers
- 24/7 application and system monitoring with real-time notifications
- Patch management and malware scanning to keep you safe
- Liaison for your hardware vendors, software vendors, and your ISP
- One central point of contact to simplify the purchasing process
- No more wasted hours spent on hold or shopping for a deal
Does Your Tech Team Catch Things Before They Break?
If not, let us show you what great tech support is like.
Read Relevant Posts
What Can an MSP Do for Your Cybersecurity?
With new changes in cybersecurity, it may be hard to keep up and stay prepared for what is to come. The COVID-19...
Keeping Your Business Efficient During COVID-19
The ongoing situation with COVID-19 is something that Machado Consulting is monitoring closely. The safety of our...
What Does Your MSP Do to Keep You Compliant?
Like taxes, regulation is a necessary evil. Rules exist in order to protect people. For that reason, they are critical...
Contact Us
We’d love to learn more about your challenges and what keeps you up at night.
Fill out the contact form to set up a time to connect.
Let's Talk
You have questions.
We love to listen.
Customer Support
Need help?
Your help desk is ready.
Plan a Visit
32 Franklin Street, Suite 500
Worcester, MA 01608