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Remote Monitoring and Maintenance

Machado Consulting - Worcester Remote Monitoring and Proactive Maintenance

Remote Monitoring | Proactive Maintenance

Proactively prevent network and workstation IT issues with our remote monitoring solution

We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations and the cost of repairing the problem. With Machado Consulting’s remote monitoring service, you never have to worry about that again.

The Monitoring Process

Keeping an eye on your network so you don't have to

Our monitoring software is installed on all your workstations and your servers. The detection of any unnatural condition will trigger a notification be sent to our Network Operations Center (NOC). The NOC generates a ticket using this information and notifies our technicians to investigate the issue.

Our remote login tool allows us access to any managed PC, so our knowledgeable technicians are able to virtually see what is on your employees screen when they have an issue. This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues. This system significantly limits the ambiguity that results in frustrating communication breakdowns. Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.

Configuration profiles are set up on all of your workstations and servers where we can catalog important information about the PCs you need managed: operating system, software license information, internal specifications of the machines, and user information. Whenever updates become available for any of your hardware or software, it sends a notification to our NOC, allowing us to push out the update to your systems on the weekly patching schedule we set up for your business during after-hours. This ensures that your workstations and servers receive the necessary updates at a time that doesn't create downtime.

Maintenance

Eliminate potential security threats and software errors with remote maintenance

Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. New viruses, Trojan horses, and other malware are created every day. They are designed to exploit holes in a software's code to gain access to your system. While all major software companies do a great job in “patching” these holes, users are known to be regularly naive or careless. With our remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems need.

Want to find out more?


We’re more than your IT department. We’re your strategic partner that will help you get where you are going. We take our clients IT Support needs seriously and look forward to establishing a long lasting relationship with you; that is what we are all about. We would love to hear from you. Please fill out the form below and we will be sure to get back with you as quickly as possible.