Managed IT Services
With Managed IT, the Sky’s the Limit
When we manage your technology infrastructure for you, you’re free to focus on what really matters: running and growing your business. Partnering with us is easy. Plus, when we monitor, maintain, and support all your PCs and other systems, you’ll see immediate benefits.
Right away, you gain full-time access to our expert support team. You also get our premiere cybersecurity tool, MachadoProtect, which makes protecting your business and your employees effortless and streamlined. Here’s the cherry on top: our services represent a small, predictable monthly expense on your books. That’s having your cake and eating it too.
IT Solutions That Are:
- 24/7 monitoring of devices provides early detection of potential technical failures
- Analysis and mapping of your current network infrastructure makes future updates easier
- Regular check-ins with Client Success managers keep us on top of your needs
- Unlimited omni-channel help desk support gets you help the way you need it: by email, by phone, or by remote access
- Comprehensive service prioritizes your needs, not just ticket response times
- Management of firewalls, switches, phone systems, WiFi, and other network equipment lets you have peace of mind and confidence that everything will work
- Automatic software updates performed outside of your business hours minimizes downtime and reduces risk
- Comprehensive email protection keeps phishing attacks, malware, and junk out of all your inboxes
- Industry-leading antivirus software prevents, detects, and removes malware, spyware, ransomware, trojan horses, worms, and other harmful programs from your devices
- Thorough system audits detect issues before they become dangerous
- Annual security compliance audits ensure you meet the high expectations of industry regulators and your customers (WISP included)
What We Do
Technical Support
With 24/7 remote monitoring and help desk support, you’ll get quick, effective solutions for all your team’s IT headaches. Minimize your downtime and your stress.
Backup & Disaster Recovery
With painless backups, your important data is always kept safe. Enjoy peace of mind knowing your business continuity plan includes this essential element.
Vendor Management
Your hardware and software vendor relationships, handled. Let us do the shopping around, presenting you with tech options that fit your budget.
Does Your Tech Team Catch Things Before They Break?
If not, let us show you what great tech support is like.
Who We Are
We’re more than your IT department. We’re your partner.
And as your partner, we’re committed to your success. No matter your business size or industry, we have the skills and the technical know-how to help your organization grow and adapt to a changing professional world. By partnering with us, you’ll quickly see how our departure from the break-fix model for IT services has helped us bring you an unprecedented level of service since 2001. And that’s not the only way we stand out: we’re also a recognized Service-Disabled Veteran-Owned Small Business.
Problems Solved
%
Customer Satisfaction Rate
Combined Years of Experience
Cups of Coffee
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32 Franklin Street, Suite 500
Worcester, MA 01608