News and Events | Worcester, Massachusetts | Machado Consulting


5 productivity tips for Windows

Print more easily, find files faster, and send email right from your desktop.

1. Print from Windows Explorer

If you need to print a document, let’s say a Microsoft Word document, there’s no need to launch Word first. Browse your hard drive for the file that you want to print, right-click its icon, and then click Print. This will automatically send the document to your printer without launching Word.


Windows 7 Print command on the shortcut menu


Windows 7 Print command on the shortcut menu


Windows Vista Print command on the shortcut menu


Windows Vista Print command on the shortcut menu


An example of the Windows XP Print command on the shortcut menu


An example of the Windows XP Print command on the shortcut menu


Still just backing up your data?

Do you ever lose sleep thinking, "What if a disaster hit my business today, would we be able to survive?"

Ask yourself, “What would become of my business if somehow we lost all of our customer data or backup files?”

Legacy backup and disaster recovery solutions don’t address the very critical period of time between a server going down and a business being back up and running. This is when businesses are most exposed to revenue and productivity loss, along with reputation damage. Machado Consulting fills the downtime gap by offering instant recovery of data, applications, and systems so your business can get right back to productive work, anytime, from anywhere. We deliver business continuity to small to medium size businesses in every vertical industry, allowing business owners to sleep at night with the confidence that their systems are protected.

Servers are prone to fail, but with Machado Consulting's Disaster Recovery and Business Continuity plan, we can virtualize your entire IT infrastructure in the cloud and you’ll be back in business in no time. 

Give us a call or email us and get a free network analysis

At Machado Consulting we provide reliable Business Continuity and Disaster Recovery to businesses that want to secure themselves from accidents and the unforeseeable future.

With Machado Consulting as your strategic partner in Business Continuity Planning and Disaster Recovery solutions, your business will not only be able to survive the disaster, but actually continue to operate through the disaster. You'll be able to:

  • Get your business back up and running quickly – with solutions from Machado Consulting after an accident or disaster occurs.
  • Protect and fortify your data and your business – our Disaster Recovery and Business Continuity plans cover everything from your customer data, website and your email.
  • Stop worrying and stressing over things that are totally out of your hands – with Machado Consulting as your strategic partner and one stop shop for Business Continuity we'll manage it for you.

remember, This is NOT just backup... this is Disaster Recovery and Business Continuity

Don’t allow a disaster to destroy everything you’ve worked so hard for. Have Machado Consulting create a customized Disaster Recovery and Business Continuity solution that will allow you to stay on track, no matter what comes your way.

You can depend on the professionals at Machado Consulting. Give us a call and find out what great IT support is like 508-453-4700.

What should I do when my computer locks-up

We've been asked a number of times by many users, what should they do when the computer freezes and locks-up? Picture this, you are surfing the Internet, listening to music and maybe writing an email or two when all of a sudden your computer freezes up. You panic. You're not sure what to do. You think, should I reach for the power button or call the helpdesk? Thankfully, there are a few great ways to fix a frozen computer and identify the problem at the same time.

Computer problems?

First and foremost, I never get tired of telling clients, backup, backup, backup! As a good rule of thumb, always save frequently and back up your work; especially if you are working on a large document or project. If the machine is running sluggish, but not yet frozen, there are several other ways to speed things up. But if your Mac or PC starts to slow down and its hard drive seems to stop altogether, follow our antifreeze recipe before forcing the computer to shut down (which should be a LAST resort, as you WILL probably lose your precious data!).

Here's are some suggestions on what to do if your computer freezes...

First, during start up...

  • If your PC seems to take a long time, try to remove items in your StartUp folder and any other programs that are setup to "auto-start" on login
  • If you have a Mac and it delays for a second or shows a question mark when booting up, try going to System Preferences > Startup Disk > and select a disk, if there isn't one already selected.
  • Try disconnecting everything that's plugged into your computer. If your computer later starts up with no hubs, extension cords, USB, or Thunderbolt devices plugged in, one of those external devices was likely the culprit. If it is because of these plugged-in devices, then try installing the latest drivers for the device, or read its manual for troubleshooting steps.
  • If the Apple logo does not appear after powering on the computer, then force shut the device down and, when it starting up again, hold down the option key until disk icons appear. Select one of the disks (for now, it doesn't matter). After the desktop is fully loaded, go to System Preferences > Startup Disk > and select a disk.

But what should you do when things get bad randomly or while running an application after the break.

If you're running an application and the system seems to be unstable...

If you can see your cursor and it moves, then the sluggishness is caused by one single program.

  • On a PC, hit CTRL + ALT + Delete > End Task to force quit the application.
  • On a Mac, use one of these shortcuts:
    • To stop a process: command + period (.)
    • Open the Force Quit Applications window: command + option + escape
    • Sleep, restart, or shut down the computer: control + media eject key (shows a triangle with a bar below it)
    • Quit all apps and restart: command + control + media eject key
  • The issue may be recurring, in which case you should uninstall any app plug-ins or enhancements from other manufacturers. It may no longer be compatible with the application after a system update.

If it appears to be happening randomly...
Sometimes the entire system locks up, or the cursor will not move or disappears altogether. If force quitting the applications and waiting doesn't work, then shut down the computer by holding the power button.

  • On a PC, an important system document may have been corrupted or deleted accidentally. Go to Start > Accessories > System Tools > run the system restore utility. This will reset any registry issues without deleting any of your current files or personal settings.
  • Restart your Mac in "safe mode" to help diagnose the problem. After pressing the power button, wait for the startup tone, and then hold down the shift key. Let go of the shift key once the Apple logo and spinning gear appear.

Don't forget to backup your data!

For more information or other tips, please click here to read the whole GeekSugar article...

Check out Google Fiber

WOW!!! Have you heard about Google Fiber? Are you ready for 1GB speeds to your home? That's right, 1 GB download AND upload speeds!!!  Google Fiber starts with a connection speed 100 times faster than today's average broadband. Instant downloads, crystal clear HD and endless possibilities. It's not just TV. And it's not just Internet. It's Google Fiber.

At 1000 Mb per second, Google Fiber is 100 times faster than most of today's average Internet providers speeds. You no longer have to wait on things buffering. Everything will be ready to go when you are. So whether you're video chatting with family across the country, uploading your family vacation videos or playing your favorite online games, all you need to do is click and you're there!


Google Fiber is both your Internet and TV. It brings together your devices and gives you the freedom to search, record and save shows without worry. So sit back and relax. For the first time, catching all your favorite things is almost easier than missing them. Never miss a show again. Or eight. That's right! Record up to eight programs simultaneously, just because you can. And with an unprecedented two terabytes of storage, you will never have to worry about having enough space to record your favorite shows.

It keeps getting better. Every day there is more to experience on the web, but to access it, your Internet connection needs to keep up. That’s why, just like the web, Google Fiber keeps getting better. And while Google will make sure your Fiber is always ready for the best the web can offer, where the Internet goes is up to you.

Work from Home? Microsoft has some great tips.

Tips for working from home

The benefits of telecommuting are significant, and many companies are now offering work from home options. The equipment and the software you use to work from home (also known as telecommuting or telework) vary according to your needs and preferences. This article provides tips and advice on the tools you might need, along with useful links to other tips for telecommuters.


Machado Consulting selects ConnectWise software for Helpdesk Support

Machado Consulting has chosen and deployed ConnectWise software.

The technology consulting company selected ConnectWise to support and automate their help desk, ticketing, service-level management, project management and reporting in a single, Web-based application.

Helder Machado, Machado Consulting's owner and founder, was excited with the speed of deployment of ConnectWise. ConnectWise enables us to put processes and procedures in place quickly and helps us to efficiently manage multiple types of services and agreements. This allows us to keep up in our fast-paced environment. We need real-time visibility into all of our operations and with ConnectWise we get access to business-critical information, analysis and updates.

We feel that this is a testament to the quality of our offering to our clients. Our clients demand fast, reliable service without excessive costs and we are pleased to offer a solution that will drive efficiencies with rapid deployment, better control and an improved customer experience.

Machado Consulting supporting Veterans

Machado Consulting supporting Veterans

Helder A. Machado, right, hired Benjamin J. Mehr through a program that puts vets back to work. (T&G Staff / CHRISTINE PETERSON) 

Vets get job help from Machado Consulting


WORCESTER — Benjamin J. Mehr carried one burden when he went to war in Iraq, and he came home to another — unemployment.

The 25-year-old husband and father of two boys hauled heavy loads on his back while deployed as a specialist with the 772nd Military Police Company of the Massachusetts National Guard in Taunton, only to return in October 2009 with a herniated disk injury to his back and the discovery that the ailment would prohibit him from returning to work as a carpenter.

He searched for jobs and took a temporary position as a Census worker.

“I ran across not being able to translate my skills to a civilian position,” said Mr. Mehr, who lives in Northboro. “The jobs out there were things I didn't have any experience in. It was very overwhelming. It felt hopeless. At more than one point, I felt I wasn't going to get anywhere.”

Thanks to a small nonprofit group, Guard Support of Massachusetts, Mr. Mehr found a job working for another Guard veteran, Helder A. Machado. And Mr. Machado won the first loan that Guard Support is offering under a new initiative, $40,000 that is helping him ramp up his technology business, Machado Consulting, now housed in offices on Shrewsbury Street.