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Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, your organization can't prevent every problem related to your IT. However, your business can attain higher productivity and minimize downtime with the help of a dedicated help desk solution. 

Businesses that have an in-house IT department that can act as a help desk have little to worry about; IT employees of these organizations are held accountable to their technological troubles. It’s small businesses that don’t have access to IT resources that find themselves struggling with managing the day-to-day troubles their employees. Not everyone can afford to pay the salaries of multiple help desk technicians, which is leading some small businesses to tell their employees to deal with their issues themselves. This is a highly dangerous practice, and one that can lead to tasks being completed incorrectly.

Think about what could go wrong if one of your employees handles patching an operating system or mission-critical software solution, affecting their ability to get their work done. Even worse is the fact that some mistakes can potentially be so devastating that entire workdays can be wasted trying to resolve a problem that shouldn’t even be a problem in the first place. Compare this situation to what would happen if the employee had a dedicated IT professional to turn to for any questions or concerns regarding their technology and you’ll notice a stark contrast.

When you outsource your help desk solution, you gain all the benefits of having an in-house help desk without actually having them on site. We live in a day and age where technology support can be provided remotely without the need for an on-site visit. Furthermore, if you provide your employees with a single point of contact for all their technology needs, suddenly all the excuses for not getting any work done due to technology troubles disappear, meaning you can rest assured that IT issues are addressed properly with minimal downtime associated with them.

Machado Consulting can help you implement the ideal help desk solution--one that works for your business and actively seeks to prevent small addressable issues from becoming major time sinks or costly problems. To learn more, reach out to us at (508) 453-4700.

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Alert: Microsoft is Retiring Two Major Operating Systems

Alert: Microsoft is Retiring Two Major Operating Systems

Windows is a great operating system, but unless you’re keeping track of which version you have, you’ll be in for a rude awakening when it comes time to upgrade. In just six short months, there will be two Windows End of Life events for major technology solutions: Windows 7 and Windows Server 2008 R2. You need to start thinking about upgrading now before it’s too late to do so.

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Should You Be Holding Your Staff Accountable for Failed Phishing Tests?

Should You Be Holding Your Staff Accountable for Failed Phishing Tests?

What do you do when one of your well-performing employees routinely falls for phishing attacks? On the whole, the person is a great employee, but when it comes to acting with caution, they fail. If you’ve made a point to prioritize staff training regarding phishing attacks, and they aren't following protocol, do you replace the employee? 

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Tip of the Week: Keyboard Shortcuts to Save You Time

Tip of the Week: Keyboard Shortcuts to Save You Time

All Windows machines are capable of leveraging built-in shortcuts. While it might sound ludicrous, using keyboard shortcuts can eliminate the eight days that the average employee spends every year moving between the keyboard and mouse. Shocking, right? Keyboard shortcuts let you retake all of that lost time and use it to be more productive.

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Our Top 7 List of IT Myths and Wild Conspiracies

Our Top 7 List of IT Myths and Wild Conspiracies

Being in IT, we’ve seen and heard it all. Between the campfire horror stories of technicians to the outlandish IT conspiracies and ‘home remedies’ that get passed around, we’ve decided to compile a list of some of our favorite IT and technology myths.

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