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Helder Machado

President/CEO of Machado Consulting

Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, your organization can't prevent every problem related to your IT. However, your business can attain higher productivity and minimize downtime with the help of a dedicated help desk solution. 

Businesses that have an in-house IT department that can act as a help desk have little to worry about; IT employees of these organizations are held accountable to their technological troubles. It’s small businesses that don’t have access to IT resources that find themselves struggling with managing the day-to-day troubles their employees. Not everyone can afford to pay the salaries of multiple help desk technicians, which is leading some small businesses to tell their employees to deal with their issues themselves. This is a highly dangerous practice, and one that can lead to tasks being completed incorrectly.

Think about what could go wrong if one of your employees handles patching an operating system or mission-critical software solution, affecting their ability to get their work done. Even worse is the fact that some mistakes can potentially be so devastating that entire workdays can be wasted trying to resolve a problem that shouldn’t even be a problem in the first place. Compare this situation to what would happen if the employee had a dedicated IT professional to turn to for any questions or concerns regarding their technology and you’ll notice a stark contrast.

When you outsource your help desk solution, you gain all the benefits of having an in-house help desk without actually having them on site. We live in a day and age where technology support can be provided remotely without the need for an on-site visit. Furthermore, if you provide your employees with a single point of contact for all their technology needs, suddenly all the excuses for not getting any work done due to technology troubles disappear, meaning you can rest assured that IT issues are addressed properly with minimal downtime associated with them.

Machado Consulting can help you implement the ideal help desk solution--one that works for your business and actively seeks to prevent small addressable issues from becoming major time sinks or costly problems. To learn more, reach out to us at (508) 453-4700.

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