Tier 2 System Administrator, Worcester | Worcester, Massachusetts | Machado Consulting


Job summary

Show map Location:
Worcester, United States, North America
Career Level:
Mid Career (2+ years of experience)
Job type:
Full time

Tier 2 System Administrator

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The Systems Administrator’s role is to ensure the stability and integrity of our client's data and network infrastructure.  In addition, participation in the installation, monitoring, maintenance, support, and optimization of all network hardware, servers, PCs, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide tier 2 end user support when required.

Required Experience:

  • Must have a minimum of 4 years hands-on IT experience with a minimum of 2 years experience in a Senior Technical Support role or similar capacity.

Preferred Technical Knowledge:

  • Proven experience with Windows Server and server hardware including RAID controllers, troubleshooting replacement/upgrade of hardware, and rebuilding/migration of servers.
  • Excellent hardware troubleshooting skills.
  • Experience with routers and firewalls, SonicWALLs are a plus.
  • Understanding of switches, routers and basic networking components.
  • Experience working with server and network monitoring and remote management tools.
  • Certifications in Microsoft products (MCP, MCSE, etc.) or CompTIA certifications are a plus.


  • Ability to take ownership of tasks and ensure complete resolution.
  • Articulate technical information and convey to non-technical people.
  • Passionate about delivering excellent customer service.
  • Attention to detail while performing technically detailed tasks.
  • Ability to deal effectively with stressful situations.
  • Ability and willingness to recognize when it is necessary to escalate.
  • Provide accurate time estimates for duration of tasks.
  • Learn new technologies through self-study materials and intuition.
  • Self-motivation and ability to learn new skills quickly.
  • Sharing information and working collaboratively to achieve team goals.
  • Excellent written and oral communication skills.

Please reply with cover letter and resume in Microsoft Word format.

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