Machado Consulting has chosen and deployed ConnectWise software.

The technology consulting company selected ConnectWise to support and automate their help desk, ticketing, service-level management, project management and reporting in a single, Web-based application.

Helder Machado, Machado Consulting's owner and founder, was excited with the speed of deployment of ConnectWise. ConnectWise enables us to put processes and procedures in place quickly and helps us to efficiently manage multiple types of services and agreements. This allows us to keep up in our fast-paced environment. We need real-time visibility into all of our operations and with ConnectWise we get access to business-critical information, analysis and updates.

We feel that this is a testament to the quality of our offering to our clients. Our clients demand fast, reliable service without excessive costs and we are pleased to offer a solution that will drive efficiencies with rapid deployment, better control and an improved customer experience.

Helder A. Machado, right, hired Benjamin J. Mehr through a program that puts vets back to work. (T&G Staff / CHRISTINE PETERSON) 

Vets get job help from Machado Consulting

By Lisa Eckelbecker TELEGRAM & GAZETTE STAFF
 

WORCESTER — Benjamin J. Mehr carried one burden when he went to war in Iraq, and he came home to another — unemployment.

The 25-year-old husband and father of two boys hauled heavy loads on his back while deployed as a specialist with the 772nd Military Police Company of the Massachusetts National Guard in Taunton, only to return in October 2009 with a herniated disk injury to his back and the discovery that the ailment would prohibit him from returning to work as a carpenter.

He searched for jobs and took a temporary position as a Census worker.

“I ran across not being able to translate my skills to a civilian position,” said Mr. Mehr, who lives in Northboro. “The jobs out there were things I didn't have any experience in. It was very overwhelming. It felt hopeless. At more than one point, I felt I wasn't going to get anywhere.”

Thanks to a small nonprofit group, Guard Support of Massachusetts, Mr. Mehr found a job working for another Guard veteran, Helder A. Machado. And Mr. Machado won the first loan that Guard Support is offering under a new initiative, $40,000 that is helping him ramp up his technology business, Machado Consulting, now housed in offices on Shrewsbury Street.

Guard Support continues to be one of our greatest partners and supporters of Soldiers and their families. As a fellow Soldier and recipient of Guard Support's generosity, I can't thank them enough. They are all truly friends and fellow Patriots indeed!

Please take a moment and visit the link below and leave a comment. For each comment posted below the article, Guard Support receives $5 from SixSeeds. Please consider helping to get the word out about this fundraising challenge. They really need your help to reach their goal of getting 1,000 comments posted before the 12/31 deadline! Thanks for your help with this request! 

http://sixseeds.tv/s/content/service/462-partner_story_guard_support